Terms & Conditions
Payment
We request a 15% non-refundable deposit when booking. Receipt of the deposit secures your booking. The remaining balance is required 30 days prior to your arrival date. The balance will be taken automatically if using our online booking system. If we do not receive your balance by this time, we will assume you have cancelled your holiday and release the dates - see below. For short lead-time bookings - i.e. those booked less than 30 days before arrival, the full amount will be requested to secure the booking. This may be taken as the deposit first and the balance immediately after
Cancellation by you
Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking. More than 30 days subject to 15% non-refundable deposit paid. Within 30 days or after the booking start date, no refund. We suggest you take out necessary holiday insurance to cover any losses.
Cancellation by us
Prospect House Farm Campsite reserves the right to cancel a camping holiday at short notice if we are unable to provide a safe holiday environment, due to extreme weather conditions, ill health, fire, flooding or any other extenuating circumstances beyond our control. Under such circumstances, your full payment will be returned to you. Prospect House Farm Campsite cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation.
Special Conditions
If, as a result Government restrictions on campsites we are forced to cancel your holiday, we make a heartfelt request that rather than a refund, we instead hold your deposit as a credit against a later stay, valid for up to 12 months from your original holiday dates. If you postpone until the following year your Greener Camping Club membership will be carried over to the end of that year. As a small business, we are wholly dependent on your custom for our survival. We realise these are difficult times for all, but your support will help us get through this and continue to make Prospect House Farm Campsite a wonderful place to stay.
Arrival & Departure
You can arrive onsite between 4pm and 8pm on your arrival day. Departure by 10am, leaving your pitch clean and tidy with all rubbish recycled.
Children and Adult Safety
There are many opportunities for play and adventure at Prospect House Farm Campsite, however, the farm is a working livestock farm and as such farming activities do take place with large agricultural machinery and farm animals that may not be as friendly as you think. These risks should be self-evident - but if not clear, please ask! Prospect House Farm Campsite accepts no responsibility for injury incurred on site. Parents are responsible for the supervision of their children on site at all times.
Cars & Campervans
The speed limit while on the site is no more than 5 mph. When camping in tents, for your stay, cars must be parked in the car park area. Wheel barrows are provided to move you camping equipment from the gateway to your pitch.
Campervans must park in their designated pitch, you must use the designated parking area.
Recycling & Rubbish
A condition of camping here is that you recycle your rubbish. That means separating glass, cans, plastic, paper, cardboard and food waste and place them in the special bins provided. What is left, ie. only items that are not recyclable, can be placed in the general waste bin.
Badgers, Foxes, Otters, Deer, Owls etc
Prospect House Farm Campsite is blessed with wildlife, it literally will be all around you. At night you'll hear the hoot of Owls, or maybe something scurrying around. They may be on the hunt for an easy meal, or curious to explore your camp, they could try to raid your food stocks and recycling. One or two simple precautions will help. Put your food in suitable, hard containers and your recycling in the bins provided. Don’t leave food scraps lying around and make sure your tent is zipped up at bedtime.
Campfires & Firewood
Please only use firepits that are raised off the ground for campfires, you’re welcome to bring your own, or we have them to hire on site. Wood and kindling must be purchased on site to ensure sustainability. Please burn only wood, not tins or plastic as we recycle the ash to fertilise the fields and improve our soils. Please use the ash bins to dispose of ash when you need to. Strictly no disposable BBQs please!
Consideration for Others
This is a peaceful, quiet campsite for the enjoyment of nature, and we have neighbours nearby. For the respect of everyone on site, we do not allow radios, stereos or other sound systems and we ask quiet talking is only permitted after 10.00pm. Noisy visitors who disturb other guests will be asked politely to leave, without refund (this has never needed to happen). If you are out for the night and arrive back late, please be considerate to residents and campers and make sure you have a torch as you'll need it to find your way to your tent or campervan. As a Greener Camping Club site, if the behaviour of a member, or that of their children, causes nuisance to other members, or there is persistent violation of these terms and conditions, the Site Owner is empowered to instruct the Member to cease the behaviour/violation, or leave the site immediately without refund. Day visitors are only permitted by prior agreement and fees may apply.
Dogs and pets
Unfortunately, we do not accept dogs or any other pets on site.
Property Loss
Prospect House Farm Campsite cannot be held responsible for any lost or stolen property., any damage to vehicles or property whilst on any of the site.
Smokers
All undercover facilities are strictly NO SMOKING. If you smoke, do it outside and dispose of your cigarette ends in the campfire.
Breakages and Damage
Should any damage or breakages occur, other than acceptable wear and tear, a charge for repairs or replacement will be made. We reserve the right to charge for excessive cleaning where property has been left in an unacceptable condition, through waste, litter, interference in the structure, movement of furniture and contents etc. Guests will be held responsible for any fire, smoke or general damage, or alteration to the structure caused by negligence.
Greener Camping Club Memberships
We are part of the Greener Camping Club and anyone staying on the campsite in a tent, camper van or motorhome must have a Greener Camping Club Membership per pitch.
If you cancel your booking, your £12 Greener Camping Club membership (where applicable) is non-refundable and you cannot withdraw your membership. You will continue to be a member of the Greener Camping Club and can continue to enjoy the benefits of your membership card and use it to stay at other GCC certified campsites.