Terms & Conditions
Payment
We request a 30% non-refundable deposit when booking. Receipt of the deposit secures your booking. Please note that the deposit includes full payment (£12) for your Greener Camping Club membership where required. The remaining balance is required 30 days prior to your arrival date. If we do not receive your balance by this time, we will assume you have cancelled your holiday and release the dates - see below. For short lead-time bookings - ie. those booked less than 30 days before arrival, the full amount will be requested to secure the booking.
Cancellation by you
Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking. More than 30 days subject to 30% non-refundable deposit paid. Within 30 days or after the booking start date, no refund. We suggest you take out necessary holiday insurance to cover any losses. If you cancel your booking, your £12 Greener Camping Club membership is non-refundable and you cannot withdraw your membership. You will continue to be a member of the Greener Camping Club and can continue to enjoy the benefits of your membership card and use it to stay at other GCC certified campsites.
Cancellation by us
Prospect House Farm reserves the right to cancel a camping holiday at short notice if we are unable to provide a safe camping environment, due to extreme weather conditions, ill health, fire, flooding or any other extenuating circumstances beyond our control. Under such circumstances, your full payment will be returned to you. Prospect House Farm cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation. The Greener Camping Club membership fee is not refundable.
Special coronaviris condition
If, as a result Government restrictions on campsites we are forced to cancel your holiday, we make a heartfelt request that rather than a refund, we instead hold your deposit as a credit against a later stay, valid for up to 12 months from your original holiday dates. If you postpone until the following year your Greener Camping Club membership will be carried over to the end of that year. As a small business, we are wholly dependent on your custom for our survival. We realise these are difficult times for all, but your support will help us get through this and continue to make Prospect House Farm a wonderful place to stay.
Arrival & Departure
Campers and campervans - You can arrive onsite between 3pm and 8pm on your arrival day. Departure by 10am, leaving your pitch clean and tidy with all rubbish recycled.
Children and adult safety
There are many opportunities for play and adventure at Prospect House Farm, however, the farm is a working livestock farm and as such farming activities do take place with large agricultural machinery and farm animals that may not be as friendly as you think. These risks should be self-evident - but if not clear, please ask! Prospect House Farm accepts no responsibility for injury incurred on site. Parents are responsible for the supervision of their children on site at all times.
Cars & Campervans
The speed limit while on the site is no more than 5 mph. For your stay, cars must be parked in the car park area. Campervans must park in their designated pitch, you must use the designated parking area. If we have had periods of prolonged rain and on arrival or departure days the ground is considered (by us) to be too soft to drive on, please use the wheelbarrows to transport your gear. Help will be provided by us if required.
Recycling & Rubbish
A condition of camping here is that you recycle your rubbish. That means separating glass, cans, plastic, paper, cardboard and food waste and place them in the special bins provided. What is left, ie. only items that are not recyclable, can be placed in the general waste bin.
Badgers, Foxes, Otters, Deer, Owls etc
Prospect House Farm is blessed with wildlife, it literally will be all around you. At night you'll hear the hoot of Owls, or maybe something scurrying around. They may be on the hunt for an easy meal, or curious to explore your camp, they could try to raid your food stocks and recycling. One or two simple precautions will help. Put your food in suitable, hard containers and your recycling in the bins provided. Don’t leave food scraps lying around and make sure your tent is zipped up at bedtime.
Campfires & Firewood
Please use the firepits and ensure they are not too close to tents or vehicles, taking into account the wind direction. Only firewood purchased from us can be used onsite. All our firewood is fully sustainable. Please burn only wood not tins or plastic as we recycle the ash to fertilise the fields and improve our soils. Please use the ash bins to dispose of ash when you need to. No disposable BBQ's please!
Consideration for Others
This is a peaceful, quiet campsite for the enjoyment of nature, and we have neighbours nearby. We allow radios, stereos or other sound systems if other campers are considered and kept at a low volume, however only quiet talking is permitted after 10.00pm. Noisy visitors who disturb other guests will be asked politely to leave, without refund (this has never needed to happen). If you are out for the night and arrive back late, please be considerate to local residents and campers and make sure you have a torch as you'll need a torch to find your way to your tent or campervan. As a Greener Camping Club site, if the behaviour of a Member, or that of their children or dog(s), causes nuisance to other Members, or there is persistent violation of the these terms and conditions, the Site Owner is empowered to instruct the Member to cease the behaviour/violation, or leave the site immediately without refund. Day visitors are only permitted by prior agreement and fees may apply
Dogs
Unfortunately we do not accept dogs on site.
Property Loss
Prospect House Farm cannot be held responsible for any lost or stolen property.
Smokers
All undercover facilities are strictly NO SMOKING. If you smoke, do it outside and dispose of your cigarette ends in the campfire or bin.
Breakages and Damage
Should any damage or breakages occur, other than acceptable wear and tear, a charge for repairs or replacement will be made. We reserve the right to charge for excessive cleaning where property has been left in an unacceptable condition, through waste, litter, interference in the structure, movement of furniture and contents etc. Guests will be held responsible for any fire, smoke or general damage, or alteration to the structure caused by negligence.